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Comment: Our service tech, Marquis (not sure on spelling), was AWESOME! So friendly, professional and didn't mind our crazy kids running around while he was trying to do his job. We were more than satisfied with our carpet cleaning and will definitely use and recommend Dalworth again in the near future.

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Comment: The technition was very informative and offered some reasons for the long term problems with our carpet. He is the only tech that has tried to really get the carpet clean,,,,He was dal-worths last chance with me although I have been a customer for many years. He was here two to three times longer than the last ones you sent and he did a 100% better job. It's been a couple of weeks now and we are very happy with the job he did.

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Comment: 7). How long did it take for the marble floors to dry? 0-1 hour Sam Geanes, Service Techinican went over and above by helping out the family we were donating time and product to do a mini face lift to the kitchen, foyer, laundry room and breakfast area for a family with 13 children. This was a surprise project for the family because they were needing a helping hand. Sam polished up the marble as a gift to this family in need. This type of characteristic and dedication will keep your business growing a long time. Thank you for this opportunity to recognize your employee for going above and beyond the call to duty for doing the right thing! Respectfully, Mike Hirtriter 214.402.5042

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Comment: I had a great experience with Dalworth and my carpets looked great.

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Comment: Everything was great except the carpet was pulled up in one spot near the doorway to our master bedroom. It would be great if your technicians would look for such occurrences and make sure that the carpets are nailed back down.

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Comment: carpets have odor after not drying for couple days.....

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Comment: The service technician got out all the spots and also some gum that had been ground into the carpet, which I did not think would come out. Disappointed that he was not able to fix some damaged carpet. He explained that the repair would actually be consider upholstery repair rather than carpet repair since the carpet was on a vertical surface held on by staples. Next time I'll ask for upholstery repair!

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Comment: Very pleased and will use you again.

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Comment: It went quick and fast. Technician was friendly but professional.

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Comment: If all your technicians are like this one then that says you have an outstanding crew!

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Comment: My husband was disappointed that the tech used our water to clean our carpet, but overall I was pleased.

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Comment: Did a great job. Much better than expected. Would use you in future

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Comment: Aaron was a wonderful and very conscientious tech....the results were great! One area was treated for pet odor....good results but without changing the pad underneath (i.e. replacing the entire carpet0 the results won't last but he worked very hard and for awhile, no odor!

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Comment: Keep doing the good job you're doing. He did a marvelous job.

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Comment: my tech was wonderful

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Comment: Fantastic experience by an excellent company. Made my carpet "the next best thing to new".??

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Comment: Sam Geanes did a really good job and we will request him the next time we have our carpet cleaned. Sam pointed out spots we hadn't seen and he told us how he was going to treat them and everything look great when left. We did our order on line and it was really easy.

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Comment: Miguel was outstanding. Professional and conscientious,

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Comment: Technician Richard Hearn was professional and friendly. He was able to remove the stains - carpet looked great when he left.

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Comment: Very knowledgable, courteous, and helpful.

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Comment: The original technician was late, but once he got there and did the work I was very pleased. I was kept informed that he has issues going on that day he could not help. My overall experience was good.

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Comment: This survey tool needs work. I have had to touch each selection multiple times before a circle would darken. Also, your tech arrived in an unmarked vehicle. So was not going to open the door. And when I did, there was not obvious logo as it was covered with a jacket. I requested some identification since he was in plain clothes. He did not show me anything but did open his jacket so I could see the Dalworth logo on his Izod shirt. You need better signage on ALL of your vehicles.

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Comment: Technician was great and went beyond what was necessary.

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Comment: You all did a marvelous job. Just keep up the good work.