We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.
Comment: Can't remember his name but he was awesome. Really took the time to explain everything and check for stuff on our carpets and tile that we didn't even request. Simply amazing customer service.
Comment: The technician was effective, fast and friendly. Good experience.
Comment: Richard was personable, efficient, and knowledgeable. Dalworth is fortunate to have him on their team. I will recommend him to my friends.
Comment: Jose was outstanding!!!! Best service technician ever. Our street took a direct hit from the devastating tornado that hit Rowlett. Jose expressed his concern...he was so kind. He was also extremely professional and knowledgeable. He really knew what he was doing. When my husband came home from work he said, "it looks like we have brand new carpet...I can't believe the stains are gone." With employees like Jose, who go the extra mile, we'll be spreading the word about Dalworth! He is a valuable asset to your team and a pleasure to work with. Many thanks! PS Not only did he get there on time, he was 10 minutes early.
Comment: We were very pleased.
Comment: The technician that came out did a great job. I will ask for him next when I called in to Dalworth.
Comment: My carpets look brand-new! They had heavy soil from my daughter's male dog who "marked his territory" in many, many places. The carpet also had food stains from my grandchildren who have been eating all over the house. Now everything is spotless. My neighbor thought I had gotten new carpet! I am very pleased and will try hard to ban the male dog and educate my grandchildren on their eating habits (LOL). Marty was my service technician, and he did an excellent job.
Comment: Everything was just fine.
Comment: I spoke to Nalaura and she was able to get me in the same day. She was very helpful and Harold Grimes did a great job.
Comment: Harold Grimes glossed my wood floors so it took 24hrs. He came out about 4 times to finished the work. At, first the gloss did not set right, but he fixed the problem. He was very professional.
Comment: To be fair, my rating of price for service might not be worth considering because the last time I had upholstery cleaned was 10+ years ago. Also I did not price shop but called Dalworth because my Mother had seen your TV advertisement. I'm relatively new to this area and don't know one company from the next. With Dalworth I feel like I hit the jackpot! From my initial phone call, to scheduling appointments, to my discussion with Juan - Oscar re what service would be the best for my particular rug cleaning needs, my multiple phone calls re my changes to rug delivery, to the actual service provided me by Bobby Goodin and Candy, Dalworth employees have, without exception, been top notch. By that I mean, very friendly, professional, knowledgeable & patient with me. Dalworth should feel very proud to have so many people with these positive qualities representing it. Usually I'm not much for suffusive praise but I would like to specifically compliment Dalworth on 2 of its employees, Bobby Goodin & Candy. They were very friendly yet professional, both efficient & hard working. Bobby G. is very knowledgeable about upholstery cleaning. Before beginning the job, Bobby G. and I discussed what the best treatment was for my particular upholstery cleaning needs and made a few changes to what I had originally requested. Besides making my upholstery look brand new again, their personal qualities as individuals made me feel comfortable about having "strangers" in my house. By the time the job was finished, they were no longer "strangers" but people that I respected for the quality of their work and that I enjoyed chatting with and for just being all around very nice individuals. I had such a good upholstery cleaning experience with Bobby G. & Candy, that I would not hesitate to recommend Dalworth to anyone needing the services offered. Both Bobby G. and Candy are employees that Dalworth should feel proud of as they were very good representatives of your company.
Comment: This is probably the 4th or 5th time we've had Richard service our carpets and furniture. It's so nice to have someone like this on our list of people we rely on every year for the upkeep of our home. He's become a trusted advisor for our flooring and furniture.
Comment: Patrick is a pro. He did a great job on the marble tile. He is the person we would want next time we need work done.
Comment: I'm always very pleased with Richard Hearn's work. Will continue to use him as long as he's still working.
Comment: Wonderful service. I will use Pat again.
Comment: The tech was terrific thorough and took great care at doing the job right GREAT WORK
Comment: Kermit was the technician that came out and he did an outstanding job. I will be asking for him on my next Walworth carpet cleaning. I love you guys!!!
Comment: We are very pleased with Dalworth, our technician was Kris and he was very professional, he did an excellent job.
Comment: Our service tech (Chris) did a great job! He was on time, very professional, and very flexible when I had to run up to school to bring some homework to my kids and was gone for about 10 minutes while he set-up. We would definitely recommend DalWorth (and him) to others. Also wanted to ensure that we're clear with DalWorth on one point. We called to have DalWorth come back because we thought there was a small area that needed to be touched up after the cleaning or that might have been caused by the cleaning. However, some water and a rag (and some light cleaning) removed that small area in just a couple of seconds. We're also not sure it was even caused by the cleaning so just wanted to ensure that everyone knew we were pleased with the service we received. Thanks again!
Did the job quickly and professionally. Description of Work: Clean AC air ducts
They were fantastic, when I was not happy with the first cleaning they came back at no additional charge and completed an additional cleaning. Description of Work: Cleaned three carpeted rooms
Comment: Treated for pet oders. Good results
Comment: Drying time is always longer than stated. Some of the carpet resortation did not work. Technician had some good suggestions for future consideration.
Comment: This time we had the tile cleaned. Looks nice!!