We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.
Comment: There was a stain on ine chair that was not removed but all the other chairs were great .
The work turned out great. The billing was kind of a struggle through them. I purchased the deal off Angie's List. I wasn't present at the time. My ex-wife was watching the property that they were going to steam clean. I had the number for everybody - the number of the voucher and proof that I purchased it and everything else. As it came out, they were about to charge me exactly what it would have cost whether I had purchased Angie's List or not. They called me and told me they were going to charge my card for $365 and I had purchased three rooms for $115. They were in a two-bedroom apartment with a living room and a hall. They said, "No, because it even says in this that the hall is included as part of the rooms and that the treated area should not exceed 750 sq ft." Well, it was a 851 sq ft apartment but there were two bathrooms and a kitchen that's not carpeted. So, the end result is it was 750 sq ft. that needed treatment. So I thought I was thoroughly within my rights to be charged only $115. Eventually, it all got worked out but I was on the phone for literally two and a half hours trying to get the the billing right. I'm not upset with Angie's List and I'm not really upset with Dalworth cleaning service because they got everything worked out. The whole process seemed a little clunky. I felt like, perhaps their coupons are out there but they never intend on honoring that dollar amount for the service described. They're going to sell you something extra. Description of Work: I purchased a big deal from them for carpet cleaning.
Comment: Alberto was an excellent technician. He handled everything very well and was personable. He and other technicians I have had in the past are the main reason I keep using Dalworth.
Comment: We had an emergency and received same day service. Thank you!!!
Comment: My service man, Monty, was very friendly and went above and beyond what I expected. He did a fantastic job!
Comment: We were very pleased, he did a great job.
Comment: Need to explain what furniture is moved when paying for baseboard cleaning. Some Tech move items like beds, others have to be asked. Also leave additional leg pads for furniture that customers have moved out .
Comment: steve wasexcellent, he brought my carpet back to life. i will be using dalworth again.
Comment: Technician Bobby had a great attitude and conducted himself very professional while doing his job. He was able to deliver what he had promise by removing the stains from our brand new sofa. I can honestly say that is the reason why we have requested your services one or twice a year because of people like Bobby. I have using your company's services for the past 3 years. In the future, I will continue to request for the same technician to clean our carpet and remove stains from out furniture.
Comment: My carpet so much better than before! I am thankful for a job well done. The technician was friendly and took his job very serious.
Comment: The 2 techs who did my work were very prompt, courteous, professional; explained every step to me and patiently answered all my questions. They took care with my flooring and furniture, covering everything necessary; they cleaned up after the work was completed. Overall, I am very pleased with this service. The only issue I have encountered is I have black handprints on my white ceiling. It would have helped if the techs would have washed their hands from time to time during the services. after working on the machine in the van, their hands were dirty. thanks.
Comment: We were very pleased.
Comment: I was very happy with the work.
Comment: The technician worked very hard and long to make our floors look as good as he could. We appreciate his hard work and dedication.
Comment: You did a very good job, thank you.
Comment: Technician was very polite and did a great job.
Comment: The technicians did an awesome job they arrived on time and took very good care in the cleaning of my carpet. I will have to definitely recommend dalworth in the future to other people.
Comment: Only one area got protected but all areas were still wet 24 hours later. However, some areas were more heavily soiled and I expect the tech had to work harder on those spots. But even the areas with light soil were still damp...could not put furniture back down. Hopefully another 24 hours will do it but it is a problem having everything in the kitchen and on counters. The tech was extremely polite, nice and friendly and I know he did his best to do a good job.
Comment: Great technician. He has cleaned our carpet before. Dalworth prices are a bit high though, particularly given the size of my home.
Comment: very pleased with everything! ! !
Comment: The young man was very professional and competent. I have a totally positive response as to what he did and how well he didi it. He kept me advised as to when I needed to move as he worked his way through the house and answered all of my questions before and after he performed the cleaning service. I give him a 10 of 10.
Comment: Terry and I were very happy with the service. You all went the extra mile (literally) to take care of us. Thank you.
Comment: We did have one spot come back up, the technician said it might even though he pretreated, I don't think it is throwup and stained from that, it looks dirty....Can someone come back and re-hit that spot...I have wool carpets. Thank you, Lynette
Comment: SerPro estimate was $125.00 more, but you had added value for the additional step of reselling the tile caulk. O