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Comment: Cassandra was the representative that answered the phone and scheduled my appointment. She had such a pleasant demeanor. She had a great voice and was happy. Later I had called back and Cassandra happened to answer the phone again... I had called back to cancel my appt. because ZeroRez had quoted me a better price. Cassandra explained to me (without being pushy) that I should reconsider, and listed the reasons why I should reconsider. She was so pleasant on the phone to me that it triggered me to remember the ZeroRez representative was not courteous or pleasant and it was because of Cassandra that I kept the appt. with Dalworth. George was my technician and he was very pleasant. He made sure I understood the process and then began his work. He was a good representative for Dalworth . I was pleased to have George as my technician.

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Comment: The technicians were wonderful! They were very friendly, efficient, and clean. I realize I did sign on for the "premium service" which included some drying with large fans, but to pay over $450 to clean the carpets in my upstairs game room, hallway, and one set of stairs is a bit expensive. I knew this going in, however, and everything was explained to me very thoroughly. Overall, I was very satisfied with the service & the carpets look great.

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Comment: Frank and his son (can't recall his name) have been out to our house three times now. They go above and beyond each time. Can't say enough good things about them. Great experiance!

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Comment: JAMES COLEMAN WAS AWESOME!

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Comment: thankyou

I have used Dalworth many times and Derek Rawls has been the technician for the last 3 times. I scheduled the service on line. Derek arrived within the expected window of time. I have dogs, so Derek's job was cut out for him. I had him move furniture to clean baseboards etc. He had cleaned the tile in the kitchen before and it was a dramatic improvement so decided to have all the tile cleaned this time. I have some original tile in one of the bathrooms (my house is 60 years old). He said he was not sure if he could get the grout to its original white. It turned out great - the grout is perfectly white. This was a much better result than when I tried to clean it with a toothbrush and grout cleaner. Derek is always very professional and thorough. He had me check everything to make sure I was satisfied. He answered some questions I had regarding replacement carpet. I will definitely use him again. Description of Work: Cleaned carpet in 5 rooms; cleaned upholstery on 2 chairs and love seat; steam cleaned and sealed tile in large bathroom, back hall, utility room, front bathroom and kitchen.

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Comment: Have always had good service from Dalworth but especially like the technicians, Garry and Kathy Taylor.

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Comment: Service technician did an awesome job! I was very satisfied with the service I received.

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Comment: there is still a faint order in our carpert, I cant tell if its the solution that was used was old or the water was stale and not very fresh,or more cleaning needs to be done due to the pet mess that started this ordeal. Please contact me regarding an additional cleaning

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Comment: Great service and attitude of the technician.

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Comment: James was excellent he got right to work it was remarkable to watch him go, I asked him to do a little extra work and he did it for me.

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Comment: VERY PLEASED WITH THE TECHNICIAN HE WAS VERY PROFESSONAL. I DEFINITLY WOULD USE DALWORTH AGAIN.

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Comment: The tech was wonderful. Careful and thorough.

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Comment: I really like Gary and Kathy Taylor and will be using them for all my carpet care needs. Gary worked with me during nasty icey weather to make sure he could do the carpets when I needed them. He kept me informed of arrival times and how long it would take and was nice about my dogs. I really appreciate them and only wish more people were like Gary and Kathy. I will only be using them in the future

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Comment: James was excellent and encourging!!!

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Comment: Sam Geanes is the best. Takes care of details and is very neat .I want him for all my service. And he is a good guy. Joe Mullins

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Comment: We requested George because he does a wonderful job and is very nice. We will be using Dalworth more often because of George. Dalworth sent George to us in November for our appointment, when we need our carpets cleaned again after the Holidays we did not hesitate because George was GREAT!!!!

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Comment: Enrique explained what methods Dalworth uses to clean furniture. He even called the manufacturer because the cleaning method to use was unclear from the factory. He discussed options and spent quite a lot of time going over the sofa to make sure I would be pleased and that all of the dirt and oils was removed. I was very pleased with his professionalism.

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Comment: Our technician did great!

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Comment: Juan Valdez did an awesome job. Went over and above to make us happy. Already referring friends and family.

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Comment: Great service and awesome results!

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Comment: The technician was great. Very skilled. Thx, The technician was great. Very skilled. Thx

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Comment: Your technicians earned their pay. They did a great job.

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Comment: impressed with the care and expertise of the technican... therefore, it put me at ease feeling he knew what to do. Carpet looks awsome..... thanks for being on time too. Barbara Brooks